About

OUR PLEDGE TO OUR CLIENTS:

  • We will install any product to the best of our ability and to be 100% compliant to the manufacture’s specifications.
  • We will treat each client’s home and family with the same respect that we would expect our families to be treated with.
  • We will not sell our clients any products they don’t need without them fully understanding all aspects of the service or product to the best of our knowledge.
  • At minimum, we will follow up to a question or concern by email or phone within 24 hrs.

 

WHY CHOOSE ACUMEN RENOVATIONS:

Process!

Acumen Renovations started at the beginning of 2017 when our owners, Josh and Todd, decided that something in the construction industry needed to change. The Process. Every aspect of what we do has a specific process to be efficient, transparent, and most importantly informative. Listed below are a few areas that we have a designed process for to ensure that we have exceeded client’s expectations.

  • First and foremost, we qualify ourselves to be a good fit for the job at hand. If we don’t think we can exceed our client’s expectations, we won’t accept the job.
  • We have created a systematic approach to educating our clients in the services that we offer, as well as a process for receiving client information and communicating the appropriate next steps.
  • We have obtained or created software that allows for us to create estimates, materials list, and scope of work to allow for maximum efficiency and comprehensiveness.
  • We have implemented checklist for our crews to ensure job site compliance, equipment needs for the day, and manufacture’s best practices are adhered to.
  • We have checklists for our clients, if they wish to use, to prepare for our arrival so that there are not any surprises when we get there.

EDUCATION! Most companies do not take the time to inform their customers on the products that they are offering; they are only interested in selling them the product. It is one of our primary focuses, that we educated our clients about the installation process beforehand so that they can make informed decisions for their home. When our clients feel knowledgeable and informed, they are able to make quicker decisions, allowing us to be efficient in creating comprehensive estimates in a timely manner. It is our goal to have all quotes back within 24 hours.

RESOURCES! We have established relationships with all of our preferred manufactures and distributors so that we can stay current on all installation practices. This is important because it ensures that we are compliant with all manufacture’s specs to validate any warranty. It also establishes Acumen Renovations as a priority with top distributors, that way should any issue arise we get a resolution for our clients as quickly as possible.

EXPERIENCE! It is because owners, Josh and Todd, both have over 20 plus years each of practical work and installation experience that our company as a whole can offer insight on projects that most companies cannot. Our experience allows for us to take on projects, with confidence, which other companies would normally forgo because they lack the knowledge or talent to execute the work. We have said it before and will say it again, if we do not feel that we are fully qualified for a job, we will not accept it.

VALUES! We believe that Acumen Renovations is only as good as the people we have working with us. We only hire like-minded people that share our vision of being the best at what we do. Our employees don’t work for us, THEY WORK WITH US.

PROFESSIONALISM! From the first initial call to Acumen Renovations, to the final walk through, our mission is to exceed client’s expectations throughout the entire process. We will treat each client’s home and family with the same respect that we would expect our families to be treated with.

For us to be efficient we need decisions to be made so that we can create a comprehensive estimate in a timely manner. If we have all the decisions that we need to create the quote, it is our goal to have all the quotes back within 24 hrs.

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